Shelter Coordinator

Catholic Charities of Chemung/Schuyler

We are Hiring!

Catholic Charities of Chemung/Schuyler is growing and seeking a Shelter Coordinator to join our team!

Catholic Charities’ mission is to support all people in need and advocate for social justice and human dignity in partnership with the Diocese of Rochester and the greater community. We envision a just and compassionate community rooted in love and the dignity of all people. Our objectives are to address the needs of the community’s most vulnerable people and to challenge conditions causing poverty and despair.

If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people’s lives. We are looking for empathetic, thoughtful candidates who have enthusiasm for helping people. We have supportive leadership who invest in our people and provide opportunities for employees to thrive, grow and learn.

Don’t miss out on being a part of something special!

Position Title:  Shelter Coordinator

Salary: $24.00-26.00/hour depending on education and experience.

Schedule: Full-time, 37.5 hours per week.

We offer a comprehensive benefits package (see below) to our full-time workforce members who work 30 or more hours per week.

Primary Functions:

The Shelter Coordinator is responsible for assisting the Shelter Manager in the management, operations, and compliance regulations at the Catholic Charities Emergency Homeless Shelter. This includes the direct supervision and management of the homeless intake support specialists, kitchen staff, contracted maintenance staff, and contracted security staff.

Specific Duties:

  • Assist the Shelter Manager in submitting a weekly efforts/activity report to the Emergency Services Director, identifying shelter activities, issues, concerns, positive and negative outcomes.
  • Maintain open and transparent communication with the Shelter Manager.
  • Direct supervision and management of Homeless Intake Support Specialists
  • Scheduling of Homeless Intake Support Specialists to ensure proper coverage to meet the needs of the shelter.
  • Notify the Shelter Manager immediately in the event of a resident incident.
  • Supervise, direct, train, and evaluate the kitchen staff, contracted maintenance, and contracted security staff.
  • Mentor new staff to all operations and compliance regulations, agency and program policy and procedures, and program goals and objectives.
  • Facilitate the onboarding of new staff/evaluations in accordance with agency policies that support program staffing.
  • Prepare reports as requested by the Shelter Manager for review.
  • Participate in rotating on-call schedule and provide emergency coverage of uncovered shifts when required.
  • Ensure that the development and implementation of intakes, incident reporting, shift notes, and documentation in AWARDS is accurately completed on a daily basis.
  • Monitor participant file documentation to ensure compliance with state, county, and local agency policy, procedure, or business practices, verifying file audits since the last review, at case transfer, and at discharge.
  • Oversee live documentation in the AWARDS daily log, ensuring client information is identified to expedite visits. Review the updates to the daily log and Temporary Housing Assistance (THA) every morning, ensuring DSS has accurate information.
  • Prepare and facilitate all activities required for inspections and certifications of homeless shelter and service delivery.
  • Assist and support Emergency Services case managers with motel inspections as requested by the Shelter Manager.
  • Participate in the annual Point in Time data collection, with CCCS staff and community agencies.
  • Act as liaison with community, civic, and business groups on behalf of homeless services programs as requested by the Shelter Manager; participate in appropriate community task forces to ensure that service delivery is performed according to and within the Catholic Charities mission, policy/OTDA directive/procedural directions/case management model, and contractual requirements.
  • Research, design, and recommend program development strategies that align with best practices.
  • Ensure that service delivery is of high quality.
  • Collaborate with the Elmira Community Kitchen and ensure a daily smooth transition of service from volunteer lunch provided by the ECK volunteers to breakfast and dinner service provision by Shelter staff and volunteers.
  • Work collaboratively with the Elmira Community Kitchen staff and CCCS management team to ensure the shelter’s maintenance of and adherence to applicable cleanliness and safety standards.
  • Participate in Committees not limited to Homeless Housing Task Force, Coordinated Entry meetings, Continuum of Care, Incident Review.
  • Communicate effectively and professionally with funders, donors, referral sources, vendors, and community-based organizations.
  • Develop new and maintain existing service linkages to support the program, including developing relationships with local service providers.
  • Provide strong day-to-day values-based leadership.
  • Interact directly with participants, ensuring identified issues are acted upon in a timely and professional manner.
  • Responsible for compliance with legal and regulatory requirements.
  • Work collaboratively with Samaritan Center Pantry Coordinator primarily with High Street Pantry facility needs, assist with food distribution during pantry hours whenever available. Will utilize Food Bank Software in pantry services when needed.
  • Identify systems and operations problem areas and make recommendations for improved performance.
  • Responsible for the cleanliness and safety of the shelter facility and its grounds; ensure that appropriate health, safety, and security activities and protocols are in place for program operations, 7 days a week.
  • Manage and oversee the inventory of, but not limited to nutrition, program supplies and guests needs.
  • Transport residents as needed.
  • Initiate communication with medical and psychiatric institutions and substance use disorder (SUD) and Drug Court to establish and maintain effective working relationships to coordinate programs, as well as to determine eligibility for various programs.
  • Perform other duties as assigned.


  • Possess excellent verbal and written communication skills.
  • Ability to multi-task and prioritize duties.
  • Willingness to foster agency, department and program wide cooperation and teamwork through use of positive/constructive communication techniques.
  • Ability to maintain absolute confidentiality regarding all records reviewed including consumer records, employee records and billing records.
  • Proficiency and experience with PC’s and Microsoft applications.
  • Ability to analyze and interpret data and to handle problem resolution.
  • Possession of a valid NYS Driver’s license and a driver’s record considered acceptable by agency and insurance carrier.
  • Continuous use of a reliable, registered, and insured vehicle.
  • Demonstrate commitment to Agency Mission Statement.
  • Working knowledge of community resources and funding systems external to the agency.
  • Background checks may be required per program regulations.
  • Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCDR’s corporate compliance and ethics program.

Ability to meet the following physical requirements with or without reasonable accommodation:

  • Use hands to manipulate, handle, feel, and control items or equipment, including motor vehicles.
  • Stand, sit, walk, bend, stoop, kneel, and reach.
  • Climb up or down stairs.
  • Able to reach above or below shoulders.
  • Occasionally lift or move objects weighing up to 10 lbs.
  • Sitting at a desk or in a vehicle for long periods of time to perform certain job functions.
  • Be able to read, write and interpret written documents.

Who are we looking for?

  • Someone who is passionate about making a positive impact in the community.
  • Someone who values partnership and works well both individually and as a part of a team.
  • Someone who is empathetic, ethical, and goal orientated.
  • Someone who is a great communicator and has exemplary attention to detail.


  • Associate’s degree in human services related field preferred.
  • Minimum of two years’ experience in a related position.
  • A combination of education and experience may be substituted at the discretion of the Executive Director.

What you will get:


We offer a comprehensive benefits package (see below) to our full-time workforce members who work 30 or more hours per week.

  • Salary: $24.00-26.00/hour depending on education and experience.
  • Full-time, M-F, 37.5 hours per week.
  • Paid Time Off: Accrue up to 10 days in the first year, 15 days after 1st Anniversary.
  • Holidays: 12 paid holidays
  • NY State Paid Sick Leave
  • Agency Sick Leave
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Group and Term Life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Supplemental Insurances
    • Hospital
    • Accident
    • Auto
    • Pet
    • Specified Disease
  • Flexible Spending Account
  • Legal Plan
  • Identity Plan
  • Employee Assistance Program
  • 403b Retirement Plan, with agency contribution for those that qualify (subject to agency performance)
  • My Better Benefits – provides discounts and savings on thousands of products and services.

Our hiring process and timeline:

  • Applications will be reviewed regularly until the position is filled.
  • Phone screenings will be conducted with qualified candidates.
  • In-person one-hour interviews will be conducted with candidates who advance after the phone screening
  • In-person interviews are typically with 2-4 Interviewers

Selected candidate(s) to start ASAP.

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agencies and our people. EOE/AA Disability/Vet

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